Rupali Sawhney has been appointed to the position of chief customer officer at Otelier, a hospitality data platform provider.
In this newly established role, Sawhney will lead Otelier’s customer organization with a focus on building partnerships across the entire customer lifecycle from onboarding and implementation through training, feature adoption and ongoing success, according to the company.
Sawhney brings more than 15 years of experience in enterprise software organizations. Before joining Otelier, Sawhney held senior executive roles at a number of SaaS and enterprise technology firms, including Quickbase, Saama, IBM Watson (now Merative), Pegasystems, and Sovos.
Her leadership will help Otelier’s customer-facing teams deliver hands-on support and proactive guidance, helping hoteliers operate more efficiently, drive profitability, and unlock a 360-degree view of their operations and guests, according to the company.
“Rupali brings a rare combination of strategic vision and operational discipline that aligns perfectly with Otelier’s mission,” Rob Lawrence, CEO of Otelier, said in a statement. “She understands what it takes to build trust with hotel operators, deliver measurable results, and turn customers into champions. We’re thrilled to welcome her to the leadership team.”
“Otelier is solving a very real problem for hotel operators: siloed systems and fragmented data that limit decision-making and slow down progress,” Sawhney said. “I’m excited to join a company so committed to innovation and customer success and to work directly with hospitality teams to help them make the most of Otelier’s powerful platform.”