Aimbridge Hospitality has selected Canary Technologies and its digital tipping solution to enhance the guest and associate experience. With a portfolio of more than 1,000 properties worldwide, the Dallas-based third-party hotel management company’s adoption of Canary’s digital tipping platform underscores the growing demand for modern, cashless solutions within hospitality, according to Canary.
“Aimbridge Hospitality is committed to delivering exceptional guest experiences while also supporting the hardworking staff who make memorable stays possible,” said Conrad Riddle, vp, HR shared services at Aimbridge Hospitality, in a statement. “Canary’s Digital Tipping solution creates a win-win for guests and staff—giving guests an easy way to show appreciation while increasing job satisfaction. Digital tipping has been shown to boost guest satisfaction scores and improve staff retention, reinforcing our commitment to both service excellence and employee well-being.”
Canary’s Digital Tipping solution allows guests to tip hotel staff using their mobile devices. The intuitive platform not only elevates the guest experience, but also streamlines the tipping process, enhances employee satisfaction and improves staff retention, according to the company. The platform also integrates with core HR systems to eliminate administrative overhead, automating processes like user management and payroll to ensure tips go directly into employees’ paychecks.
“We’re proud to partner with Aimbridge Hospitality to bring digital tipping to their portfolio, providing an easy and impactful way for guests to show appreciation,” said David Chang, strategic accounts executive at Canary Technologies. “By increasing staff morale and reducing turnover, Canary’s Digital Tipping enables hotels to retain top talent and deliver exceptional service.”
According to Canary, hotels leveraging digital tipping have seen guest satisfaction scores increase by 5-10 percent and staff turnover decrease by up to 75 percent.