The Kixby Hotel—a 195-room boutique property in New York City—recently partnered with cloud-based property-management system provider Stayntouch with the goal of enhancing operational efficiency and improving guest engagement.
The hotel's leadership selected the Stayntouch PMS for its intuitive design, which is meant to simplify operations, improve communication across departments and give staff more time to focus on guest connections, according to the Bethesda, Md.-based company.
"Stayntouch gives us the perfect blend of modern efficiency and boutique hospitality,” Anu Malhotra, general manager at The Kixby Hotel, said in a statement. “Their platform empowers our team to create memorable moments—like surprising anniversary guests with champagne and hand-written notes—while keeping all the technology effortlessly behind the scenes. From implementation onward, their team proved to be true partners who understand that in boutique hotels, technology should enable hospitality, never overshadow it."
Measuring Impact
According to the property's leadership, the Kixby has seen a number of benefits since implementing the platform, including 25 percent faster check-in and check-out times with a streamlined interface designed to reduce friction at the front desk. The hotel has also experienced a 40 percent reduction in interdepartmental miscommunication by replacing radios and notes with the centralized Activity Log and Actions Tool for improved communication.
Other benefits included hours saved each day with room assignments completed quickly and real-time housekeeping updates, eliminating the need for manual tracking, as well as seamless integration with IDeaS G3, which enables real-time rate updates to maximize revenue. Meanwhile, the built-in intuitive Reporting Module is designed to deliver clear, actionable insights with ease and pre-arrival payments have been streamlined via secure links.
"Kixby Hotel perfectly blends personalized service with operational efficiency and we’re proud to be part of that. With our cloud PMS, they’ve streamlined communication across their teams and enhanced the guest experience—while driving revenue growth. Our technology simplifies processes and empowers staff, ensuring that the human touch at the core of hospitality remains front and center," said Priya Rajamani, senior VP of implementation and support at Stayntouch.