Resorts World Las Vegas has partnered with Oracle to implement its Opera Cloud hospitality platform throughout its hotel and casino. With the cloud-based suite of solutions, the resort hotel is looking to streamline and improve efficiency of its hotel and restaurant operations. This platform is designed to provide a centralized view of each guest and empower staff to deliver more personalized service.
“At Resorts World Las Vegas, we strive for excellence, and Opera Cloud has helped us raise the bar even higher,” Shannon McCallum, vp, operations, Resorts World Las Vegas, said in a statement. “Having mobile access to data spanning room cleaning priorities to rewards has enabled our associates to move more freely across the property and focus on the activities that will deliver the most value to our guests.”
A long-time Oracle Hospitality Opera 5 and Simphony Cloud point-of-sale customer, Resorts World transitioned to Oracle Opera Cloud Property Management Systems, and Guest Engagement and Merchandising eStandby Upgrade. Built on the security and performance of Oracle Cloud Infrastructure, the technology suite is designed to eliminated the need for on-premises hardware and reduced IT overhead.
With Opera Cloud, the resort has been able to unify its guest data, which was previously managed separately across three Resorts World properties. Powered by Nor1 PRIME’s AI solutions, Guest Engagement and Merchandising eStandby Upgrade is designed to enable the resort to engage its guests through digital marketing channels, including its booking engine, pre-arrival emails and mobile app. Simphony Cloud POS has also delivered a centralized cloud platform for all of Resorts World’s food and beverage operations, including restaurants, bars and event venues.