Following a rollout in across Australia and Europe, hospitality technology platform RMS has launched its automated payment system in North America. In addition, the company has added additional personnel in support of the new platform known as RMS Pay. Over half of RMS Pay customers have reported a reduction in no-shows or chargebacks due to pre-authorization features, while 98.3 percent experience fewer than one chargeback per month, according to the company.
“RMS Pay solves one of the most persistent challenges in hospitality: fragmented payment systems that waste time and undercut profitability,” RMS CEO Adam Seskis said in a statement. “Accommodation providers are underserved when it comes to fully integrated payments tailored to hospitality, particularly for independent owner-operators who often face limited options. By embedding payments into our platform, operators can streamline day-to-day tasks, improve cash flow and provide guests with a frictionless payment experience.”
Fully integrated into the RMS property management system, RMS Pay is designed to allow North American operators to automate the entire payment journey from pre-arrival to check-out. The cloud-based platform is designed to work across all types of hospitality businesses ranging from boutique hotels and campgrounds to RV parks and multi-property enterprises. RMS Pay is PCI DSS-certified and uses tokenized data storage to protect guest payment information.
To support the continued expansion of its payments offering, RMS has appointed James MacRae as head of payments. MacRae brings deep industry expertise from leadership roles at Visa, Sportsbet and ANZ, where he specialized in payment enablement, automation and fintech innovation. He will be charged with strengthening RMS’s end-to-end payment capabilities from RMS Pay to broader payment integrations, according to the company.